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Human Handover lets Conversation AI transfer a conversation to a team member when a contact asks for human assistance, the bot cannot find the information n...

This article explains how to create a snapshot of fully configured Conversation AI bots, including bot prompts, actions, settings, and training data. Bot sn...

Conversation AI on mobile brings AI-powered customer replies into the mobile apps, helping users manage conversations while away from desktop. This article ...

Bot Status for Individual Contacts gives your team more control over when the AI assistant should respond, pause, or remain inactive for a specific contact....

This article provides a step-by-step guide to setting up Conversation AI V3 using the Guided Form approach. With the Guided Form method, you can create bots...

Ask AI can build a Conversation AI bot that reflects how your business communicates across calls, emails, SMS, social messages, and Live Chat. After creatin...

Conversation AI bots can be used in different ways depending on whether they are set as the primary bot or added to workflows as non-primary bots. This arti...

Conversation AI answers customer questions more reliably when it can retrieve clear, current business information. The platform library can combine website ...

Conversation AI Working Hours for Conversation AI Configure business hours to control when your AI agents respond to contacts and automatically route ...

Bot Goals help define how your Conversation AI agent communicates, what it should accomplish, which actions it can take, and how you can test its responses ...